1. Who we are
PCNGuide (pcnguide.co.uk) is operated as an independent information service. For data enquiries, contact us via our contact page.
2. What data we collect
- Email addresses (when you sign up for deadline reminders or contact us)
- PCN details you enter into our tools (date, reference number, contravention code)
- Payment information (processed securely by Stripe — we do not store card details)
- Usage data (standard analytics — pages visited, time on site)
3. How we use your data
- To send deadline reminders you have requested
- To generate your appeal letter
- To respond to your enquiries
- To improve the site
4. Data storage
PCN details entered into our tools are processed to generate your appeal letter and are not stored permanently on our servers beyond what is necessary to complete the transaction. Email addresses for reminder services are stored securely.
5. Third parties
- Stripe (payment processing) — stripe.com/privacy
- Supabase (database) — supabase.com/privacy
- Vercel (hosting) — vercel.com/legal/privacy-policy
- Resend (email) — resend.com/privacy
6. Your rights
Under UK GDPR you have the right to access, correct or delete your personal data. Contact us via our contact page to make a request.
7. Cookies
PCNGuide uses essential cookies only. We do not use tracking or advertising cookies.
8. Changes
We may update this policy. The date at the top of this page shows when it was last updated.